顺丰方面表示，绝不姑息、纵容任何违反法律法规和企业行为准则的不当行为，已启动调查。
一则投诉微博将顺丰在社交媒体上推至风口浪尖。
4月22日，网友“双下巴仙女裴金金”发布图文微博称，顺丰一名快递员不仅私自打开她的包裹，通过短信、微信骚扰她，索要包装费，还把装有该网友贴身衣物、化妆品的快递物品摆放在自己床上拍照发在朋友圈。
“双下巴仙女裴金金”在微博质问：我想请问顺丰公司在选择快递员的时候用的是什么衡量标准，消费者在选择顺丰的时候无疑是冲着其专业的服务，面对这种情况，我想顺丰公司可以给我一个解释吗？
对此，顺丰集团官微当天晚上转发网友微博并致歉。顺丰方面表示，绝不姑息、纵容任何违反法律法规和企业行为准则的不当行为，已启动调查。
该网友在微博表示，发现后，立即刻打电话给顺丰进行了投诉。“估计是收到了公司的电话，快递员立刻又给我发来了微信，告诉我原来他之前也用别的客户的东西发过朋友圈，觉得这种行为很正常，用来装装样子而已。”该快递员还解释说，拍这些物品发朋友圈，目的是假装自己有女朋友。
“双下巴仙女裴金金”打电话给顺丰投诉后，在微博讲诉了这一经历，并表示这件事让自己感到后怕。她说：“因为我怕他拆开我的化妆品，灌入其他不明液体，毕竟大家也知道，女孩子的化妆品护肤品有多贵。更可怕的是这种行为的发生。”
国邮智库专家邵钟林对此表示，这位快递员的做法显然不符合正常的流程。在揽收快件的时候，按照邮政法的规定，快递员应该当面对内件进行验视，当场进行打包，再完成打印面单、交费等手续。尽管各个快递公司对于包装费有具体不同的规定，不过在几天之后这位快递员再向用户索要包装费，甚至算得上涉及到敲诈了。
此事之所以在微博引发热烈关注，其中一大原因在于，触发了网友对于隐私信息泄露，从而导致人身安全受到威胁的担忧。有微博网友评论称：“这种现状下，要求快递实名制，客户信息安全要如何保全？”
在网约车、外卖行业，用户可以选择使用虚拟号码，除了平台方，网约车司机、外卖骑手都没办法直接查看用户的真实手机号码。在快递行业，顺丰、菜鸟、京东物流推出了与之功能类似的快递隐私面单，对用户的电话号码、住址等信息做模糊化处理。尽管这项技术已经成熟，然而由于影响快递员的配送效率，隐私面单在行业内的推广情况却不太乐观。
邵钟林分析，“隐私面单”主要能减少了解用户真实信息的人数，对同样与用户直接接触的快递员来说，依然可以直接掌握用户的姓名、手机号码、住宅地址等个人信息。
从2015年开始，国家邮政局开始推行快递实名制。按照2018年5月正式实施的《快递暂行条例》的相关规定，要求快递员对用户的姓名、身份证号码、手机号码等信息进行对比核实后才能寄递。邵钟林认为，快递企业有义务保护用户的隐私。一旦快递企业执行不当，确实可能侵犯用户的隐私。而且现实中这种情况也比较普遍。
据记者了解，在网友第一次电话投诉时，按照快递公司的内部处理投诉流程，通常都是反馈到快递员本人，由快递员先去道歉，快递员选择跟客户“私了”的情况较为常见。由于快递行业一线快递员数量多，职业门槛相对较低，流动率过高等原因，目前快递企业也无法从管理上完全规避可能带来的用户安全风险。
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